Policies

How To Buy

You can directly order any of our handcrafted items from our online catalog.  After your purchase has been processed, we will contact you with a confirmation and timeframe for delivery.  We also regularly take custom orders, which can be a modification of one of our existing designs or a piece designed and built from scratch.  Depending on the type of customization, we typically require a 50% deposit to place the project in queue on the shop calendar, the remaining balance is due before shipping or at pickup.   Please feel free to contact us with any ideas you may have for a custom piece of furniture.    

Lead Time

We build all of our furniture to order and the lead time is anywhere from 6 to 12 weeks.  Our smaller items ship within one week of ordering.  Occasionally, we have pieces in inventory that can be ordered and shipped immediately.  If your order needs to be completed in a shorter time we can expedite on a case-by-case basis.  Please note that expedited orders will require an additional charge.

Cancellation 

We allow customers to cancel their order within 48 hours of placement, this cancellation will incur a $75 processing fee.  Once production begins on an order, cancellations are allowed with 25% restocking fee.  We do not refund deposits on cancellation of custom orders.

Returns

We stand behind our craftsmanship and if for any reason you are unhappy with your purchase, you can return it within 30 days of receiving the product.  Returns beyond that timeframe will be accepted at the discretion of Andy Rawls Fine Texas Woodcraft.  The cost of the return shipping is the responsibility of the customer, but we are happy to assist in the shipping logistics.  All returned furniture is inspected and must be in "as new" condition; we reserve the right to charge repair fees on any damaged product returned.  We do not accept returns on custom orders or special items.

Warranty

Learn more about our Guarantee here.